Important Links
Contact Us - Citi UK

Contact us

Call CitiPhone

You can reach CitiPhone on: 0800 00 55 00

For Citi International Personal Banking London Client:

  • please dial: 0808 109 8888 for banking enquiries
  • if calling from outside the UK, please dial +44 20 7500 1445).
  • If you have an investment related enquiry, please contact your Relationship Manager.

For Citi International Personal Banking Jersey client, please contact your Relationship Manager.

What you can do on CitiPhone

  • Check your balance
  • Transfer money
  • Change your t-pin

What you can expect from CitiPhone

  • Our CitiPhone operating hours are
    8am - 8pm (GMT/BST) everyday

    The Citi Security Team will still be available 24/7 on 0800 096 68 00 (or +44 203 569 99 98 if calling from outside the UK) exclusively for:

      • Reporting your Citi Debit Card as lost or stolen
      • Reporting fraud and unauthorized transactions
      • Reporting an unexpected card decline
      • Reporting receipt of a suspicious alert

Common questions

Feedback and Complaints

We value your feedback and will use it to introduce improvements that will make your Citi experience even better. You can contact us by either means shown above.

If you have a complaint please visit our complaints page.

If you are a Citi International Personal Banking London Client, visit  here for the complaints page.

If you have a complaint regarding an Egg, CitiFinancial, Future Mortgages or Citi Card Payment Protection Insurance (PPI) policy visit our PPI complaints page.

Complaints about former Egg, Future Mortgage and CitiFinancial products are handled by Canada Square Operations Limited (formerly known as Egg Banking plc).

Send us a letter

Send a letter to our Customer Service or Account Servicing Teams.

Type-Talk

For the deaf and hard of hearing we offer the Type-Talk service

Citi Online service status

  • Citi Online is
    working normally
  • Citi Mobile is
    working normally
  • CitiPhone is
    Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. Click here to view our FAQs
  • No upcoming
    planned maintenance
Citi
Jersey Deposit Guarantee Scheme FSCS

By using this website, registered in the United Kingdom, you agree to our website Terms and Conditions and our Online Privacy Notice and Cookies Policy.

Citibank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our firm's Financial Services Register number 805574. Citibank UK Limited is a company limited by shares registered in England and Wales with registered address at Citigroup Centre, Canada Square, Canary Wharf, London E14 5LB, Companies House Registration No. 11283101. Citibank N.A., Jersey Branch is regulated by the Jersey Financial Services Commission. Citi International Personal Bank is registered in Jersey as a business name of Citibank N.A. The address of Citibank N.A., Jersey Branch is P.O. Box 104, 38 Esplanade, St Helier, Jersey JE4 8QB. Citibank N.A. is incorporated with limited liability in the USA. Head office: 399 Park Avenue, New York, NY 10043, USA.© All rights reserved Citibank UK Limited and Citibank N.A. (2024). CITI®, CITI and Arc Design® are registered service marks of Citigroup Inc. Calls may be monitored or recorded for training and service quality purposes.

Investments are not bank deposits, and are neither obligations of, nor guaranteed by, Citigroup, or any of its affiliates, unless otherwise stated. They are subject to investment risks, including possible loss of the principal amount invested. Past performance is not indicative of future results; investments can go down as well as up.

All products and services offered by Citi International Personal Bank are subject to terms and conditions and you must agree to be bound by them before we can offer any product or service to you. Some products and services may not be available in certain jurisdictions. This website is not intended for distribution to, or use by, any person in any country where such distribution or use would be contrary to local law or regulation and none of the services or investments referred to in this website are available to persons resident in any country where the provision of such services or investments would be contrary to local law or regulation. You should consult your professional advisers as to whether you require any governmental or other consents or need to observe any formalities to enable you to utilise or purchase the products and services described on this website.